Privacy Policy

Please read this Privacy Policy carefully before using Our Services.

Introduction

This Privacy Policy describes how My Tree Enviros India Pvt Ltd Org (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from mytree.care (the “Site”) or otherwise communicate with us (collectively, the “Services”). “You” refers to any user of the Services, whether a customer, website visitor, or another individual whose information we have collected.

By accessing or using any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices or for operational, legal, or regulatory reasons. Updates will be posted on the Site with an updated “Last updated” date, along with any legally required notices.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources. The information we collect depends on how you interact with us. In addition to the uses described below, we may use your information to communicate with you, operate the Services, comply with legal obligations, enforce terms, and protect our rights and users.

What Personal Information We Collect

Information You Provide Directly

  • Basic contact details such as name, address, phone number, email.
  • Order details such as billing address, shipping address, payment confirmation, phone number.
  • Account information such as username, password, security questions.
  • Shopping information such as items viewed, cart activity, wishlist.
  • Customer support information sent via messages or forms.

Information Collected Through Cookies

We automatically collect certain information (“Usage Data”) through cookies, pixels, and similar technologies. This may include device information, browser details, network connection data, IP address, and user interaction activity.

Information from Third Parties

We may obtain information about you from third-party vendors or service providers such as:

  • Companies supporting our Site and Services
  • Payment processors handling financial transactions
  • Analytics partners
  • Marketing or advertising partners

Any information received from third parties is handled according to this Privacy Policy. We are not responsible for third-party policies or practices.

How We Use Your Personal Information

  • Providing products and services including order processing and account management.
  • Marketing and advertising across platforms.
  • Security and fraud prevention.
  • Communicating with you for support or service improvements.

Cookies

We use cookies to operate and improve our Site and Services. You may disable cookies in your browser settings, but doing so may affect functionality or user experience.

How We Disclose Personal Information

We may disclose your personal information to:

  • Vendors and service providers such as IT, payments, shipping, analytics.
  • Business and marketing partners, including tree planting partners.
  • Affiliates within our corporate group.
  • Legal authorities, when required.
  • Third parties involved in business transactions like mergers.

User-Generated Content

Content submitted publicly through reviews or other tools becomes accessible to anyone. We are not responsible for misuse of content you choose to make public.

Third Party Websites and Links

Our Site may link to third-party sites. We are not responsible for their privacy/security practices. Review their policies before sharing information with them.

Children's Data

We do not knowingly collect data from children. If a child has provided information, contact us to request deletion.

Security and Retention

We use reasonable safeguards but cannot guarantee perfect security. Retention times vary based on operational or legal needs.

Your Rights and Choices

You may have rights including:

  • Access/Know
  • Delete
  • Correct
  • Portability
  • Opt-out of targeted advertising, sale, or sharing
  • Limit sensitive information use
  • Restrict processing
  • Withdraw consent
  • Appeal decisions

You may exercise these rights through the Site or by contacting us. Verification may be required to process requests.

Complaints

If you have concerns about how your information is processed, contact us. You may also be able to escalate the complaint to your local data authority.

International Users

Your information may be processed outside your country. For transfers outside India, we rely on recognized legal transfer mechanisms unless the destination has adequate protections.

Contact Us

For questions or to exercise your rights, contact us at:

Email: communication@mytree.care
Address: My Tree Enviros India Pvt Ltd Org, Attn: Operations Manager, Plot No. 21, Madhapur, Gafoornagar, Hyderabad, Telangana 500081.